Customer De-escalation Training

TRY IT OUT

EVERY DIFFICULT SITUATION IS AN OPPORTUNITY TO WIN A LOYAL CUSTOMER

Empower Your Team to Master High-Stakes Customer Interactions

Equip your team to turn challenging moments into lasting loyalty. With RevCore's AI-powered training, they’ll transform difficult customer interactions into trust and advocacy.

Turn Interactions into Positive Lasting Impressions

Boost customer satisfaction, foster brand loyalty, and create a team that’s resilient under pressure. Every customer interaction is an opportunity to leave a positive impression—RevCore ensures your team is ready.

Realistic Scenarios, Fully Immersive Training

RevCore’s conflict resolution training uses advanced simulations to recreate rare yet crucial scenarios, letting employees practice their skills in a safe, controlled setting. Each simulation brings real-world challenges to life—from calming irate customers to managing complex issues.

Put in Practice Reps for Peak Performance

Team members practice the essential skills they need to keep interactions positive, customer-centric, and solution-focused, so when they encounter that 1% of challenging interactions, they perform at 110%.

INVEST IN YOUR CUSTOMERS

Why RevCore

The ability to handle conflict effectively has never been more essential. Poorly managed customer interactions can lead to customer churn, negative reviews, lasting brand damage, and, when these go viral, even a drop in shareholder value. An expertly handled interaction can turn dissatisfied customers into loyal advocates. With RevCore's conflict resolution and de-escalation training, you’re investing in more than just a skillset—you’re investing in long-term customer relationships, an investment that never goes down in value.

KEY FEATURES

Transform Customer Experience

Authentic Role-Playing with AI

Go beyond click-through learning with our AI-driven, difficult virtual customers respond dynamically, simulating real customer emotions, tones, and behaviors. This interactive approach helps your team sharpen their active listening, empathy, and de-escalation skills—key components of any effective conflict resolution strategy.

Industry Leading Certifications

With RevCore, your team can earn industry-recognized certification in conflict resolution and irate customer de-escalation. Certify your team to demonstrate their mastery of essential skills and increase their confidence in managing high-stakes interactions.

Anytime, Anywhere Accessibility

Training fits into your team’s schedule, not the other way around. With cloud-based access, employees can train at their own pace, from any location, using any device, making ResolveIQ ideal for remote and hybrid teams that need flexible solutions.

Spatial Audio & Natural Language Processing

Engage in realistic conversations with spatial audio and advanced voice synthesis, recreating the nuances of live customer interactions. Natural language processing ensures conversations feel organic and allows employees to practice genuine rapport-building techniques.

Tailored to Your Business Needs

Every business faces unique customer challenges. RevCore allows you to customize scenarios to reflect your policies, best-practices, and customer expectations, ensuring that training aligns with the situations your team faces every day. Robust data security also ensures this training data is never shared beyond your organization.

Progress Tracking & Performance Analytics

Track your team’s progress with in-depth analytics that measure improvement in core conflict resolution areas, such as empathy, issue identification, and solution-oriented responses. Use our robust data to identify strengths, uncover areas for development, and optimize future training sessions.

Motivate with Rewards and Gamified Elements

Keep engagement high with ResolveIQ’s gamified features, including badges, rewards, and completion milestones. Incentivize improvement and create a culture of continuous learning, making training both effective and enjoyable.

Integration with HRIS and LMS Systems

Seamlessly integrate ResolveIQ training data back into your HRIS and LMS platforms, ensuring employee progress, performance, and certification details are aligned with your organization's systems for streamlined tracking and reporting.