EVERY DIFFICULT SITUATION IS AN OPPORTUNITY TO WIN A LOYAL CUSTOMER
Empower Your Team to Master High-Stakes Customer Interactions
Equip your team to turn challenging moments into lasting loyalty. With RevCore's AI-powered training, they’ll transform difficult customer interactions into trust and advocacy.
INVEST IN YOUR CUSTOMERS
Why RevCore
The ability to handle conflict effectively has never been more essential. Poorly managed customer interactions can lead to customer churn, negative reviews, lasting brand damage, and, when these go viral, even a drop in shareholder value. An expertly handled interaction can turn dissatisfied customers into loyal advocates. With RevCore's conflict resolution and de-escalation training, you’re investing in more than just a skillset—you’re investing in long-term customer relationships, an investment that never goes down in
value.
Turn Interactions into Positive Lasting Impressions
Boost customer satisfaction, foster brand loyalty, and create a team that’s resilient under pressure. Every customer interaction is an opportunity to leave a positive impression—RevCore ensures your team is ready.
Realistic Scenarios, Fully Immersive Training
RevCore’s conflict resolution training uses advanced simulations to recreate rare yet crucial scenarios, letting employees practice their skills in a safe, controlled setting. Each simulation brings real-world challenges to life—from calming irate customers to managing complex issues.
Put in Practice Reps for Peak Performance
Team members practice the essential skills they need to keep interactions positive, customer-centric, and solution-focused, so when they encounter that 1% of challenging interactions, they perform at 110%.
KEY FEATURES
Transform Customer Experience
Authentic Role-Playing with AI
Go beyond click-through learning with our AI-driven, difficult virtual customers respond dynamically, simulating real customer emotions, tones, and behaviors. This interactive approach helps your team sharpen their active listening, empathy, and de-escalation skills—key components of any effective conflict resolution strategy.
Industry Leading Certifications
With RevCore, your team can earn industry-recognized certification in conflict resolution and irate customer de-escalation. Certify your team to demonstrate their mastery of essential skills and increase their confidence in managing high-stakes interactions.
Anytime, Anywhere Accessibility
Training fits into your team’s schedule, not the other way around. With cloud-based access, employees can train at their own pace, from any location, using any device, making ResolveIQ ideal for remote and hybrid teams that need flexible solutions.
Spatial Audio & Natural Language Processing
Engage in realistic conversations with spatial audio and advanced voice synthesis, recreating the nuances of live customer interactions. Natural language processing ensures conversations feel organic and allows employees to practice genuine rapport-building techniques.
Tailored to Your Business Needs
Every business faces unique customer challenges. RevCore allows you to customize scenarios to reflect your policies, best-practices, and customer expectations, ensuring that training aligns with the situations your team faces every day. Robust data security also ensures this training data is never shared beyond your organization.
Progress Tracking & Performance Analytics
Track your team’s progress with in-depth analytics that measure improvement in core conflict resolution areas, such as empathy, issue identification, and solution-oriented responses. Use our robust data to identify strengths, uncover areas for development, and optimize future training sessions.
Motivate with Rewards and Gamified Elements
Keep engagement high with ResolveIQ’s gamified features, including badges, rewards, and completion milestones. Incentivize improvement and create a culture of continuous learning, making training both effective and enjoyable.
Integration with HRIS and LMS Systems
Seamlessly integrate ResolveIQ training data back into your HRIS and LMS platforms, ensuring employee progress, performance, and certification details are aligned with your organization's systems for streamlined tracking and reporting.
REVCORE FOR EVERY INDUSTRY
Pre-Built Scenarios
- Airlines (try now)
- Automotive Dealerships
- Banks & Financial Services
- Fast Food Restaurants
- Government Services
- Healthcare Providers
- Hospitality and Lodging
- Insurance Companies
- Online Retailers
- Pharmacies
- Police & Emergency Responders
- Retail & Discount Stores
- Telecommunication Providers
- Utility Companies
Trusted By
TURN YOUR TEAM INTO CUSTOMER SUCCESS PROS
Built for Customer-Facing Team Members
Account Management
Billing and Payments
Claims
Compliance and Verification
Customer Relations
Customer Retention
Customer Service Call Center
Delivery Services
Post-Sales Support
Reservations
Returns and Refunds
Subscription Services
Technical Support
Warranty and Repairs
Try RevCore's De-escalation Trainer