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Try it Out Get a Demo

It's time to retire your boring, old training videos.

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Role-play based training for your customer-facing teams.

Fully customizable scenarios let you recreate your toughest situations - so your crew is ready for hard guest moments before they slow the line.

Pricing starting at $4.95 per user /  month.

Unmute for sound.

"Train the trainer" with your best practices    |   LMS delivery   |   100+ pre-built challenge scenarios   |   HRIS integrations

BREAK THE TURNOVER CYCLE

BEFORE IT BREAKS YOUR TEAM

Give your frontline the skills and confidence to handle hostile situations - so your best people stop leaving because of your worst customers.

 

No more boring training videos. We created a better way.

How CounterCoach Works: 

Start with our scenario library or customize your own scenarios

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Customize any aspect - adjust age, tone, goals, personality, and objections for realistic training. Whether built from a template or started from scratch, the process takes minutes with no technical skills needed.

Your team practices with lifelike customers and challenging scenarios

Fast Food Training

Training with CounterCoach is as easy as speaking in a natural voice. Reps practice challenging situations using their natural voice - our AI quickly simulates how real customers would respond.

Trained and confident, your team is ready for anything - when it counts

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Whether it’s calming irate customers, resolving disputes, or just making the customer feel heard, CounterCoach gives your team the skills and muscle memory so they’re ready when it matters most.

Award Winning Platform

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CounterCoach's fully customizable scenarios let you recreate your toughest situations.

Fully Customizable Options Include:

 Gender
 Age
 Voice
 Appearance
 Friendliness
 Backstory
 Issue
 Goal
 Resolution Needed
 Assessment Criteria
 Assessment Weighting
 Suggestions
 And more!
CounterCoach - Training

Scenario Builder – Try it Now!

See interactive training scenarios custom built for your organization.
Training Type
 
 

Verbal abuse, unreasonable demands, and harassment are now a regular feature of customer-facing work — and the data on what that does to your team is unambiguous.

130%

Annual turnover rate in QSRs, versus 47% across all U.S. industries

56 Days

Average number of days a restaurant employee stays on the job

$5,864

Cornell's estimate of cost to replace an hourly employee, fully loaded

CounterCoACH

Built for Customer Facing Teams

 

Check QSR

Check Hospitality

Check Health Care

Check Retail

 

Check Convenience

Check Grocery

Check Airlines

Check Telecom

 

* CounterCoach is not appropriate for mental health and crisis services

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About CounterCoach by RemoteBridge

 

CounterCoach is built by RemoteBridge, a company dedicated to retiring the 30 year old training video. It sounds small but we could free up 2.2 billion hours a year of drudgery, missed opportunity, and untapped human potential to actually learn and be better.

Thank you for joining us.

Alex Sheshunoff
CEO & Co-Founder

Priced for your budget

Starting at only

$4.95 per user/month

 

 

CounterCoach Includes:

  • Authentic Role-Playing with AI
  • Anytime, Anywhere Accessibility
  • Fully Customizable Scenarios
  • Progress Tracking & Performance Analytics
  • Certificate of Completion
  • SSO,  LMS, and HRIS Integrations
  • Motivate with Rewards and Gamified Elements
  • Industry Leading Certifications
  • Natural Language Processing and Feedback