Blog

1 min read

See How Alaska Communications Cut Training Analysis Time by 80% with AI Role-Play

How do you teach someone to handle an escalated customer before that customer is on the line? That was the question Aimee L., Contact Center...

3 min read

Why Our Characters Don't Look Real (On Purpose)

People ask us some version of the same question at almost every demo of our AI role-play training: why don't your characters look more real? The AI...

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Remote Management Isn't In-Person Management with a Webcam

I've been managing remote teams for fifteen years. Long before "work from home" became a pandemic-era headline, I was hiring staff who never set foot...

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Three Takeaways from Customer Connect Expo

I recently attended Customer Connect Expo in Atlanta and had some terrific conversations with people across the customer experience space. Yes, AI...

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Return-to-Office Won't Save Bad Management. It Just Gives It Somewhere to Hide.

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Why AI Role-Play Changes the Relationship Between Training and Assessment

Every time I talk with learning and development leaders about AI-driven role-play simulations, the conversation eventually lands in the same place....