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Try it Out Get a Demo

 

CSM, CS, AND TECH SUPPORT TRAINING

Practice the customer conversations that are hard to prepare for.

AI role-play training for customer service, support, success, and tech support teams.

Fully customizable scenarios recreate your toughest customer moments, from the frustrated caller to the escalation nobody saw coming, so your team is ready before it happens for real.

Pricing starting at $7.95 per user / month.

 “Train the trainer” with your best practices | LMS and HRIS delivery | 100+ expert-built scenarios | Live in days, not months

BUILD CONFIDENCE BEFORE IT COUNTS

Give every rep, agent, and CSM the skills and confidence to handle difficult customers with calm and empathy, so your best people stay, your customers feel heard, and one bad interaction stops turning into a lost account.

 

No more boring training videos. We created a better way.

How CustomerCore Works 

Step 1: Start with our expert-built library or customize your own scenarios

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Adjust the customer’s tone, goals, personality, and objections, and add your own products, policies, and terminology. Whether you start from the library or build from scratch, it takes minutes and no technical skills.

Step 2: Your team practices challenging customer conversations

Fast Food Training

Training with CustomerCore is as easy as talking. Team members speak in their natural voice, and the AI customer responds the way a real one would: pushing back, getting frustrated, or calming down depending on how the conversation goes.

Step 3: Coached and confident, your team is ready when it matters

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After every conversation, CustomerCore shows what went well, what to improve, and what to practice next. Whether it is de-escalating an upset customer, explaining a delay, or resolving a support issue, your team builds the muscle memory to handle it when it counts.

Recognized for Innovation in Workplace Learning

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Skip the demo.
Try it yourself. 

 

No credit card or sign up.

Just start talking and see how your team would handle it.

 

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Danielle

Telecom Support | Service Outage


Goal: Calm a frustrated customer whose service has been down for two days and set clear expectations for what happens next.

Adobe Express - Devin (1)

Devin

Retail Support | Delayed Order


Goal: De-escalate an upset customer waiting on a late delivery and work toward a resolution that keeps their business.

Adobe Express - Jessica (1)

Jessica

SaaS Customer Success | Renewal at Risk


Goal: Address concerns about value and unresolved support issues before the customer decides whether to renew.

CustomerCore’s fully customizable scenarios let you recreate your toughest customer situations.

Fully Customizable Options Include:

 Gender
 Age
 Voice
 Appearance
 Friendliness
 Backstory
 Issue
 Goal
 Resolution Needed
 Assessment Criteria
 Assessment Weighting
 Suggestions
 And more!

Start with expertise. Make it yours.

CounterCoach - Training

Our Free Tool: Scenario Builder.

Try it now.

See interactive training scenarios custom built for your organization.

Training Type
 
 

Customer-facing work is harder than it used to be, and the cost of an unprepared team shows up in turnover, churn, and escalations.

130%

Annual turnover rate in QSRs, versus 47% across all U.S. industries

56 Days

Average tenure of a restaurant employee

$5,864

Cornell’s estimate of the fully loaded cost to replace an hourly employee

CustomerCORE

Built for Every Customer-Facing Team

 

ROLES

Check Customer Service

Check Customer Support

Check Customer Success

 

Check Tech Support

Check Contact Centers

Check Front-Line and Escalation Teams

INDUSTRIES

Check QSR

Check Hospitality

Check Health Care

Check Retail

Check Software and SaaS

 

Check Convenience

Check Grocery

Check Airlines

Check Telecom

Check Financial Services

 

* CustomerCore is not appropriate for mental health and crisis services.

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About CustomerCore by RemoteBridge

 

CustomerCore is built by RemoteBridge. We are on a mission to retire the 30 year old training video. That sounds small. It isn’t. If we succeed, we free up 2.2 billion hours a year of drudgery, missed opportunity, and untapped human potential, and we put that time toward helping people actually learn and succeed.

I spent eight years as Chief Learning Officer at KnowBe4, where my team trained millions of learners every month. What I learned there is simple: people don’t get better at a skill by watching someone else do it. They get better by doing it, getting feedback, and doing it again. That is what CustomerCore is for.

Thank you for joining us.

John N. Just, Ed.D.
CEO

Priced for your budget

Starting at only

$7.95 per learner /month

 

 

CustomerCore Includes:

  • Authentic role-play with AI customers
  • Anytime, anywhere access, including mobile
  • Expert-built scenario library, fully customizable
  • Immediate AI coaching after every conversation
  • Progress tracking and performance analytics
  • Manager insights: strengths, gaps, and improvement over time
  • Certificate of completion
  • SSO, LMS, and HRIS integrations (SCORM compatible)
  • Gamified elements, leaderboards, and rewards
  • Natural language processing and feedback