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John Just

3 min read

Remote Management Isn't In-Person Management with a Webcam

I've been managing remote teams for fifteen years. Long before "work from home" became a pandemic-era headline, I was hiring staff who never set foot in a building, running a virtual team where my entire staff lived in different states, and later...

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Atlanta Skyline background with title and logo

2 min read

Three Takeaways from Customer Connect Expo

I recently attended Customer Connect Expo in Atlanta and had some terrific conversations with people across the customer experience space. Yes, AI...

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Training or assessment

2 min read

Why AI Role-Play Changes the Relationship Between Training and Assessment

Every time I talk with learning and development leaders about AI-driven role-play simulations, the conversation eventually lands in the same place....

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